Dispatch ClerksHow can we help?
Get in touch with the Dispatch Clerks team or browse common answers below. If your dispatch is time-critical, call us — we triage phone calls ahead of email.
Getting started
I just received an invite — how do I sign in?
Open the link in your invite email on the device you will use most (phone for drivers, laptop for dispatchers). Set a password, verify your email, and your account will be linked to your company automatically.
Which app should I install?
Drivers and field clerks should install the Dispatch Clerks mobile app from the App Store or Google Play. Dispatchers and office staff use the web dashboard at dispatchclerks.com.
Common issues
I am not receiving push notifications.
On iOS open Settings → Notifications → Dispatch Clerks and confirm Allow Notifications is on. On Android open Settings → Apps → Dispatch Clerks → Notifications. If notifications are enabled but still not arriving, sign out and back into the app to refresh your device token.
The map is blank or my location is wrong.
The app needs location permission set to "Always" on iOS or "Allow all the time" on Android so jobs can be tracked while the app is backgrounded. Toggle the permission off and back on, then restart the app.
I cannot accept a job.
Jobs are only assignable while open and within your role. Check that you are signed in to the correct company and that your assigned truck and trailer are set in My Assets & Presets. If the job is permit-required, the office must release the permit before the job can be accepted.
A document or photo will not upload.
Uploads are queued offline and retried automatically when the device reconnects. If a document remains stuck for more than a few minutes on a known-good connection, sign out and back in to flush the queue, then re-attach the document.
I forgot my password.
Use the "Forgot password" link on the sign-in screen. A reset email will be sent to the address on your account.
Account & data
How do I update my profile or change my role?
You can update your profile (name, phone, avatar) from Settings inside the app or web dashboard. Role changes (driver ↔ dispatcher ↔ admin) must be made by an administrator at your company.
How do I request my data or delete my account?
Email [email protected] from the address on your account with the subject "Data request" or "Account deletion". We will confirm your identity, then export or delete your data within 30 days. Note: jobs, waybills, and safety records you submitted may be retained by your employer as part of their operational records.